Terms of Service

Last updated: 10/25/2026

1. The service

EvolynFlow provides a WhatsApp Business CRM and shared inbox platform ("the Service") that lets you connect a WhatsApp Business Platform / Cloud API number, manage conversations, store contact and CRM information, and use automation features.

2. Account approval

Creating an account does not automatically grant access to the CRM. A platform administrator reviews and manually approves new accounts before workspace access is enabled, and may suspend an approved account at any time (for example, for non-payment, misuse, or at your request).

3. Administrator access to your data

To operate, support, and manage the Service, EvolynFlow platform administrators can access:

  • Your account information (name, email, sign-in method, sign-up and login history).
  • Your connected WhatsApp Business Platform / Meta credentials, including the WhatsApp access token, Meta Business Account ID, and phone number(s) you connect.
  • The full message history of conversations conducted through your connected WhatsApp number, including the ability to export it.
  • CRM records you create — contacts, tags, notes, and conversation status.

This access exists for account management, customer support, billing/subscription administration, and troubleshooting. It is not used to contact your customers on your behalf without cause, and access is restricted to designated platform administrators.

4. Your responsibilities

You are responsible for complying with WhatsApp's and Meta's own platform policies for any number you connect, for the accuracy of information you enter, and for keeping your account credentials secure.

5. Suspension and termination

We may suspend or terminate access to the Service, including for non-payment, at our discretion. You may stop using the Service and request account/data deletion at any time by contacting us.

6. No warranty; limitation of liability

The Service is provided "as is" without warranties of any kind. EvolynFlow is not liable for indirect, incidental, or consequential damages arising from use of the Service, to the maximum extent permitted by law.

7. Changes

We may update these Terms from time to time. Continued use of the Service after a change constitutes acceptance of the updated Terms.

8. Contact

Questions about these Terms can be sent through our contact page.